Refund policy

Return Policy

Thank you for your purchase! We want you to be completely satisfied with your order. If you need to return an item, please review our policy below:

Return Window:
Items may be returned within 14 days from the delivery date. To initiate a return, please contact our customer service team at info@kset.shop.

Refund Options:
You have two options for refunds:

1. Store Credit: Receive a full refund in the form of store credit for the total amount of the returned item(s).
2. Refund to Original Payment Method: You may choose to receive a refund to your original payment method. Please note that a restocking fee of $5 will be deducted from the total refund amount.

Final Sale Items:
Please note that all sale items are considered final sale and cannot be returned or exchanged.

Return Condition:
To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them.

Process for Returns:

• Customer is responsible for return shipping costs. Ship your item to: 

KSET, 26 Douglas Drive, Norwalk, CT 06850

• Please include packing slip with your return.
• Ship the item back using a trackable shipping method to ensure it arrives safely.
• Once we receive your item please allow 5-7 business days for us to process your return. Once processed your store credit or refund will be emailed to you.

Non-Returnable Items:

• Gift cards
• Sale Items

If you have any questions or need assistance with a return, please don’t hesitate to reach out to our customer service team. Thank you for shopping with us!